The Alchemy Of Digital And Geophysical Experience

Much of the promise of tech innovation is predicated on people, laws and communities either changing on a dime or simply getting out of...

Insuring Against The New Normal

Without wading into the public debate over global climate change, Munich Reinsurance America is quietly innovating both how and what it brings to the...

Experiences, Not Products

“We don’t invent new products, but make experiences better,” said Ralph Hamers, CEO of ING Group, the Dutch bank. “We differentiate ourselves on how...

A Market That Acts Like A Tech OEM

“Our proprietary options products are established and trusted in our industry. If you think of them as core technologies, we can adapt them for...

A Bank That Wants To Disrupt Itself

Danske Bank, Denmark’s largest bank, got its wake-up call in 2013, when it launched a P2P payment smartphone app that blew past its expectations...

Business Customers Are Consumers, Too

Commonwealth Bank of Australia (“CommBank”) is that country’s largest consumer bank, and has built its leadership, in part, on technology innovation. Those skills and...

Keep It Simple

“Complexity is our enemy,” said Rune Garborg, Executive Vice President at DNB. It’s an intriguing way to characterize an innovation challenge. Norway’s largest and oldest private...

Building To Principles

Royal Bank of Canada arguably leads its market in technology innovation, having been first with Mondex phone payments in the 1980s, then introduced chip...

The Prompt Of Rule Changes

Tectonic changes in regulation and society have transformed the UK’s once stodgy pension and savings industry, creating vast new numbers of customers, giving current...

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Tesla toaster

I Want A Tesla Toaster

News that Tesla may be considering its own streaming music service suggests there’s no limit to what it could do. I want a Tesla...

Is Big Data A Black Swan Killer?

The dream of big data is to make experience predictable, and black swan theory says it can’t be done, at least not wholly reliably....

The Oldest Innovation: Monopoly

Amazon’s purchase of Whole Foods is further evidence of its plan to corner the market on retail. It’s about consolidation, not innovation. In fact, controlling...